Support

Stuck on a night, lost a purchase or found a bug? Write to us.

support@snowsleuth.com

If something’s wrong in the app, open Settings (the gear on the You tab) and tap Send diagnostics, then put the code it shows in your email. It helps us find the problem, and it contains nothing that identifies you.

Common questions

How do I play?

Last night, every penguin slid out of its home and left a track in the snow, ending at its flag. Tap a penguin (or swipe it along its track) and it slides until something stops it: a rock, the edge of the ice or another penguin. Each one has to stop right at its flag, so work out the order they went in.

The ? button on a night shows the rules again, and Help explains every piece you’ve met.

Is it free?

The daily puzzle is free every day, and so are First Night and Second Night. You can try the first 3 nights of every other pack; the rest of a pack is a one-time purchase. There are no ads and no subscription.

I have a new phone, or deleted the app. How do I get my packs back?

Sign in with the same Apple Account, then open Settings (the gear on the You tab) and tap Restore purchases, or tap Restore on any pack’s purchase page. Packs and things to wear come back.

Hints you bought don’t: they’re used up as you play and stay on the phone you bought them on.

Where is my progress kept?

On your device, and on an iPhone with iCloud turned on, also in your own iCloud: sign in to the same Apple Account on a new iPhone, or reinstall the app, and your progress, streak, hints and outfits come back by themselves. There are no accounts, so we can’t move it for you. Playing at snowsleuth.com keeps your progress in that browser, separate from the app.

I missed a day. Can I keep my streak?

Yes, with a streak shield. When you’ve missed a day, the game offers to use one, and it’s your choice. You start with one, earn another every 30 days of your streak, and can hold two at a time.

Today’s puzzle won’t load.

The daily puzzle comes from our server, so it needs an internet connection. Check you’re online, then tap Try again. Packs play without a connection.

Can I get a refund?

Purchases are made through Apple, so Apple handles refunds: go to reportaproblem.apple.com, sign in and choose the purchase.

Is there an Android version?

Not yet. You can play in your browser on any phone or computer at snowsleuth.com/play.

How do reminders work?

Turn on Daily reminder in Settings and choose a time: one reminder a day at most. If none arrive, check that notifications for the game are allowed in your iPhone’s Settings.

How do I delete my data?

Delete the app: everything it kept is on your device. In a browser, clear the site’s data. What our server keeps is anonymous, so nothing there is linked to you. The privacy policy has the details.

See also the privacy policy and the terms of service.